Privacy Policy

1. What personal information we may collect

We may collect personal information that is reasonably necessary for our business functions and services. This may include:

• Name, phone number, email address, company name, job title, and business contact details.
• Information provided through enquiries, product demos, platform onboarding, portal access requests, support requests, or other communications.
• Information about your organisation's technology, workflow, reporting, analytics, automation, or AI solution needs.
• Portal account information, usage information, security logs, and technical information where relevant.
• Website usage data, device information, cookies, analytics data, and other technical information collected when you use our website.

2. How we collect personal information

We may collect personal information directly from you when you submit a website form, email us, call us, request a demo, attend a meeting, use our portal, or provide information to support a business or technology discussion.

We may also collect information from authorised representatives, service providers, integration partners, public sources, or other third parties where it is reasonable and lawful to do so.

3. Why we collect, hold, use and disclose personal information

We collect, hold, use, and disclose personal information for purposes including:

• Responding to enquiries, product demo requests, and support requests.
• Providing, configuring, improving, and supporting PANDATAI products, portals, analytics, automation, and AI solutions.
• Managing client relationships, onboarding, communications, billing, administration, security, and operational requirements.
• Improving website performance, user experience, service quality, reporting, and product development.
• Meeting legal, regulatory, security, risk management, and record keeping obligations.

4. Who we may disclose personal information to

We may disclose personal information to employees, contractors, professional advisers, hosting providers, cloud providers, software providers, analytics providers, security providers, technology partners, integration providers, and other service providers who assist us to operate our business and deliver our services.

We may also disclose information where required or authorised by law, including to regulators, courts, law enforcement bodies, or other authorities.

5. Overseas disclosure

Some of our technology, cloud, hosting, analytics, communication, support, or AI-related service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to use providers and safeguards appropriate to the nature of the information and services involved.

6. Website usage, cookies and analytics

Our website may use cookies, analytics tools, and similar technologies to understand website usage, improve performance, maintain security, and improve user experience. You may be able to manage cookies through your browser settings, although some website functions may not operate properly if cookies are disabled.

7. Direct marketing

We may contact you about PANDATAI products, services, updates, events, or insights where permitted by law. You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.

8. Storage, security and liability limitations

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include access controls, secure systems, monitoring, and administrative safeguards.

No website, email, data transmission, or online service can be guaranteed to be completely secure. To the maximum extent permitted by law, we are not responsible for unauthorised access or events outside our reasonable control.

9. Access and correction

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity before actioning a request.

10. Complaints

If you have a privacy complaint, please contact us using the details below. We will review your complaint and respond within a reasonable time. We may ask for further information so we can properly assess and respond to the issue.

11. How to contact us

For privacy questions, access requests, corrections, or complaints, please contact us:

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal obligations, or operational requirements. The current version will be made available on this page.